Applying a Credit to an Invoice(s)

Credits on a customer account can be applied to any sales transactions.    

A credit can;

1. offset a matching (in dollars) transaction
   
   
2. reduce the amount of a transaction when the credit is less than the transaction
   
   
3. create a refund when the credit is larger than the transaction(s)
   
4. pay off transactions and maintain a credit balance
   
   

To process a credit in Receivables;

1. select  the credit and the sales transaction(s) for the customer
   
2. click Process Payment  
   
3. a Tender Option is only required when a payment or refund is required for the customer
   
4. click Pay In Full for a refund or offsetting transactions. 
   
1. When reducing a receivable the amount of the credit will need to be entered on the receivable transaction.  
   
2. When using a credit that is larger than the receivable payment(s), then the credit amount will need to be reduced to match payment total (see bottom Demo).    
5. review the Credit Used and Payment.  A negative Payment is a refund.
6. click Process Payment  
   

Watch the demo below for examples of the first three credit applications listed above.

Interactive Demo: Applying Credits to Receivables Transactions   

To apply a credit to transactions and maintain a credit balance (ie. payments less than credit amount). 

Interactive Demo: Apply partial credit to receivable transactions  

 

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