POS Return

POS Return

If a product was ordered on a POS or being returned without an Invoice, a return can be performed using a POS transaction. 

If the customer is returning product(s) from a previous POS order;
  1. Find the order # and the click on Closed status and select Return
  2. Confirm the product and quantity being returned.  Lines can be deleted and quantities can be updated from the Return window. 
  3. Click Save and the Return POS will be created
  4. Tender Out the order and provide a appropriate payment type to the refund the customer   
Interactive Demo: POS Return

If the customer returns a product(s) that doesn't have an invoice/POS in the system, then the same procedure is used as entering a POS order but enter a negative quantity.  This will display a return icon after the quantity. 


If a customer has returned products from multiple POS orders, these can be returned in one transaction.  Under Customer > POS Sales, a list of all POS products ordered will be in a grid.  Select the products to be returned and click Return.  This will create one POS (Return) Order matching original sell and cost.