Quote to Cash Process
The Quote to Cash process in Sandbox is customizable. Other internal steps may be added for pricing, contracts, and approval, but this is how the base process flows which will provide your organization with the understanding to develop your own full Quote-to-Cash process.
Lead
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Quote
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Work Order
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Delivery
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Invoice
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Payment
Lead (Optional)
The sales process can start at the Lead stage where contact with a potential customer has been established. The Lead in Sandbox is highly customizable to match your current process, including creating a quote (next stage) for the lead contact.
Quote (Optional)
The sales process can also start at the quote stage, if not generated from previous Lead stage. A quote can be entered that holds product pricing to a specific date. The quote can be converted into a work order for all or a select number of the lines items.
Work Order
When dealing with repeat customers, the process usually starts with the work order where they are already familiar with pricing and are looking to acquire product. The work order will allow product to be reserved or procured to meet the demand of the order. When product is available a delivery event is generated to get it to the customer. If the work order was generated from a quote, the quote will close when all lines are converted to a work order(s).
Delivery
When the product is available or when the customer requires the product(s), a delivery event is generated to ship the goods. A delivery event is also created for pick up so the system knows that the product has left the warehouse. The product is removed from your inventory when the delivery is created. A work order can have multiple delivery events. The work order event will close once all product has been delivered.
Invoice
Once the delivery has been completed an invoice can be created for the delivery or deliveries. Delivery events can be combined into a single invoice, invoiced per delivery, or portion of a delivery. The delivery event will close once all product has been invoiced. The generated invoice document is emailed or provided to the customer with payment terms. A receivable is added for the customer with a invoice date and a due date.
Payment Receipt
The invoice will appear in Accounts Receivable Aging and the Customer's Account where payment can be posted by accepted payment options. A payment receipt can be provided to the customer if required by the customer.
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